Last Updated: Tuesday, Feb. 23 at 6:37 p.m.
Elon University students are struggling to get housing arrangements in The Station at Mill Point approved for the next academic year because of technical difficulties with the Residence Life MyHousing registration system — a housing management system being used for the first time at Elon.
According to an email from MarQuita Barker, associate director of Residence Life for Operations and Information Management, the faulty housing selection process from this evening will be deleted and the signup period scheduled for tomorrow, Feb. 24, is also cancelled.
"The servers from the software vendor hosting the system were not operating properly," Barker said in the email addressed to students affected by the registration difficulties. "Staff from the University have been in communication with the vendor throughout the evening and they are working to identify and address the problem."
When registration opened earlier today at 4 p.m. through MyHousing, several students could not gain access and received the error message, "The service is unavailable."
"It's the worst nightmare of my entire life," said junior Rachael Morton.
While there have been some students who have been able to gain registration access, several like Morton have been unable to register.
Morton, who is looking to live at The Station at Mill Point with three roommates next year, said one of her prospective roommates could not register because of technical difficulties with MyHousing.
"It was frozen and crashed completely," Morton said. "You'd be able to get to a certain point and then it would stop working, saying 'internal service error.' It's frustrating because some have been able to get access while others can't."
Morton wasn't the only student to experience difficulties.
Sophomore Ansley Hamilton said she called the Residence Life office after noticing the site wasn't working and continued crashing.
"[Residence Life] told us the server definitely was working, which was strange because we were getting a server unavailable problem," Hamilton said. "They told us it was a problem on our end and that they would get back to us but they never did."
When Hamilton tried to call back later after not getting a response from Residence Life, she received a message that the office was closed and no representative was available to speak. Since 4 p.m., Hamilton has yet to get her housing registration approved.
According to a Feb.1 email from MarQuita Barker, associate director of Residence Life for Operations and Information Management, the university was launching its new housing management system, MyHousing, to allow students to sign up for housing and find their roommates.
A representative from Residence Life said the office has no comment at this time.